Information on order processing, service and events of PTS
Dear sir or madam,
Currently, PTS, our laboratories and our service are not yet affected by the spread of the COVID-19 virus and will process your orders as usual. In order to reduce the risk of illness and, above all, the risk of quarantine measures being ordered, we have introduced preventive measures to protect the health of our employees and maintain operations.
Employees in the commercial departments and in order processing work largely in the home office. We would like to ask you to contact us by e-mail. Business trips and personal meetings are reduced to the necessary minimum.
Reception of your samples
We accept your samples in the usual form. We have established additional protective measures for handling the samples from the delivery areas to the laboratory production.
Due to the closure of the day-care centres and schools for the next few weeks, individual employees in order processing and the laboratory will not be available. Despite the immediate introduction of countermeasures, we cannot rule out productivity losses and the impairment of our delivery reliability as a result of the current situation.
The upcoming PTS events have already been postponed and the registered participants have been informed accordingly. Should there be any further postponements, we will proactively inform registered participants and provide them with dates for alternative events in good time.
If you have any questions, please get in touch with your contact person.
With kind regards